Shipping policy

Solest — Shipping Policy

Thank you for visiting and shopping at Solest. We are committed to delivering your order safely and promptly. The terms below outline our complete shipping procedures, timelines, and guidelines.

Shipping & Delivery Summary

Stage Duration Details
Order Processing 1–2 Business Days Orders verified, packed, and handed to the carrier (Mon–Fri)
Transit Time 7–13 Business Days In-transit duration from carrier dispatch to delivery address
Estimated Total Delivery 8–15 Business Days Total expected time from order confirmation to your doorstep
Shipping Rates Calculated at Checkout Displayed dynamically based on weight and destination

Order Processing Time

  • All orders are processed and prepared for dispatch within 1–2 business days after receiving your order confirmation email.

  • Orders placed on weekends or observed public holidays will begin processing on the following business day.

  • During peak seasons, holidays, or promotional events, processing may experience slight delays. If there is any significant delay regarding your order, our support team will notify you directly via email.

Shipping Rates & Transit Estimates

  • Shipping charges for your order are calculated in real time and displayed at checkout prior to payment.

  • Once handed over to the courier, package transit takes approximately 7–13 business days, resulting in an overall estimated delivery window of 8–15 business days.

  • Please note that transit times are courier estimates and may occasionally be influenced by factors outside our control, such as severe weather or regional logistics delays.

Shipment Confirmation & Tracking

  • Once your package has shipped, you will automatically receive a Shipment Confirmation Email containing your tracking number(s).

  • Tracking updates typically take 24 to 48 hours to activate and reflect initial scans in the carrier's online system.

Customs, Duties, and Taxes

  • Solest is not responsible for any customs clearance fees, tariffs, or import duties levied on international shipments.

  • All fees imposed during or after shipping (customs tariffs, brokerage fees, local taxes) are the sole responsibility of the customer.

Damages & Carrier Claims

  • Solest is not liable for products damaged or lost during transit by shipping couriers.

  • If you receive your shipment in damaged condition:

    • Retain all outer packaging boxes, interior wrapping, and damaged items.

    • Take clear photos of the packaging and items immediately.

    • File a formal claim directly with the delivery carrier and notify our support desk with your claim details.

Lost or Stolen Packages

  • Solest is not responsible for packages documented and verified as delivered by the carrier to the destination address submitted during checkout.

  • Upon request, we will provide all available carrier delivery documentation, confirmed GPS/delivery stamps, and tracking records to assist your investigation with the carrier and local authorities.

Contact Information

If you have any questions about your shipment status or this policy, please reach out to our customer care team:

  • Store Name: Solest

  • Email: support@solest.shop

  • Phone: (714) 363-7056

  • Store Address: 101 S Lillie Ave APT 4, Fullerton, California 92831, United States

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)