FAQ

Welcome to the Solest Help Center. Below are answers to the most commonly asked questions regarding our orders, shipping, returns, and payment options.

1. Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are securely encrypted and processed through Shopify’s secure payment gateway.

Can I modify or cancel my order after placing it?

Because we work quickly to process and dispatch orders within 1–2 business days, we can only accommodate cancellation or modification requests if they are submitted immediately after purchase. Please email us at support@solest.shop or call (714) 363-7056 as soon as possible with your order number.

How do I know my order was successful?

As soon as your payment clears, you will receive an automated order confirmation email containing your order number and purchase details. If you don't see it in your inbox, please check your spam or promotions folder.

2. Shipping & Delivery

How long does order processing take?

All orders are verified, packed, and handed to the carrier within 1–2 business days (excluding weekends and public holidays).

What is the transit and delivery timeframe?

  • Order Processing: 1–2 business days

  • Carrier Transit Time: 7–13 business days

  • Total Estimated Delivery: 8–15 business days from the date of order confirmation.

How do I track my shipment?

Once your parcel is dispatched, you will receive a Shipping Confirmation Email with your unique tracking number. Tracking updates generally become active online within 24 to 48 hours of carrier pickup.

What should I do if my package arrives damaged?

If your items or outer packaging arrive damaged, take photos immediately and retain all original boxes and packing materials. Please contact the shipping carrier to file a claim, and reach out to our team at support@solest.shop so we can assist you with the necessary documentation.

3. Returns & Refunds

What is your return window?

You have 30 days from the date of package delivery to request a return.

What items qualify for a return?

To be eligible:

  • Items must be completely unused, unworn, and unwashed.

  • Products must be in their original packaging with all tags and documentation included.

  • Proof of purchase (order confirmation or receipt) must accompany the return.

Which items cannot be returned?

Non-returnable items include:

  • Gift cards

  • Downloadable digital products or software

  • Any items clearly marked as Final Sale or Clearance

Who pays for return shipping?

Customers are responsible for covering their own return shipping costs. Original and return shipping costs are non-refundable.

When will I receive my refund?

Once your returned item is delivered to our Fullerton facility and inspected, we will notify you via email. If approved, the refund will be credited back to your original payment method within 5–10 business days, depending on your card issuer or banking institution.

4. Return Address

All authorized returns must be shipped to our facility at:

Solest Returns

101 S Lillie Ave APT 4

Fullerton, California 92831

United States

5. Customer Support

Still have questions or need assistance with your order? Our support team is here to help:

  • Store Name: Solest

  • Email: support@solest.shop

  • Phone: (714) 363-7056

  • Headquarters: 101 S Lillie Ave APT 4, Fullerton, CA 92831, USA

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)