Contact

We would love to hear from you. Whether you have a question about our collections, need help tracking an order, or require assistance with a return, our customer support team is here to provide prompt, reliable assistance.

Customer Care Overview

Channel Contact Details Availability / Response Time
Email Support support@solest.shop Mon–Fri (Responses within 24 business hours)
Phone Support (714) 363-7056 Mon–Fri, 9:00 AM – 6:00 PM (PST)
Store Headquarters 101 S Lillie Ave APT 4, Fullerton, CA 92831, USA Monday – Friday, 9:00 AM – 6:00 PM (PST)
Live Order Tracking Order confirmation email link Real-time online tracking 24/7

Direct Contact Channels

  • Email Inquiries:

    For order inquiries, cancellations, or product questions, email us directly at support@solest.shop. Please include your full name and order number (if applicable) for faster resolution.

  • Phone Support:

    Speak directly with a representative by calling (714) 363-7056 during our business hours (Monday through Friday, 9:00 AM to 6:00 PM PST).

  • Mailing & Return Address:

    Solest

    101 S Lillie Ave APT 4

    Fullerton, California 92831

    United States

(Note: If returning an item, please reach out to customer support first to confirm return eligibility and instructions prior to mailing your package.)

Quick Solutions Before You Reach Out

  • Where is my order? Delivery takes an estimated 8–15 business days (1–2 business days processing + 7–13 business days transit). Tracking numbers become active 24–48 hours after dispatch.

  • Need to return an item? We offer a 30-day return window from delivery for unused, unopened merchandise in original packaging.

  • Want to read full policy details? Check our FAQ, Shipping Policy, and Return & Refund Policy pages for immediate answers.